The GovTech Glossary offers a curated collection of terminology relevant to digital governance, bringing together recognised definitions and practical examples from Ukraine and abroad. It is designed to support clearer communication, shared understanding, and more coherent collaboration across public institutions, innovators and researchers working in an evolving GovTech landscape.

The GovTech Glossary, developed by the Global Government Technology Centre Kyiv, addresses a practical need in digital governance: ensuring that policymakers, innovators and researchers draw on a shared conceptual base when discussing emerging technologies and public-sector innovation. The Glossary brings together definitions from widely recognised international institutions—including the OECD, Eurostat, the World Bank and other credible institutions—offering a coherent reference point that helps align how different stakeholders understand and apply key concepts.

What distinguishes the resource is its emphasis on its practical relevance for GovTech practitioners and researchers: entries are supplemented with concrete use cases from Ukraine and global GovTech ecosystems, demonstrating how advanced technologies such as natural language processing, blockchain or quantum computing are applied in public services. This approach helps foster conceptual clarity, reduce fragmentation in discourse, and support more informed dialogue across digital governance communities.

By systematising the existing body of knowledge and illustrating its application, the GovTech Glossary aims to inform policymakers, civil servants, educators and innovators on how to navigate an increasingly diverse GovTech ecosystem. It functions as an evolving reference guideline designed to promote clearer communication, more consistent understanding, and better-informed collaboration across digital governance initiatives.