The article is authored by Aaditeshwar Seth, Professor, Indian Institute of Technology Delhi, Gram Vaani, CoRE Stack.

• While digital technologies aim to enhance the efficiency of social protection systems for marginalized groups, their implementation often leads to exclusions and a disconnect between citizens and local governance.
  
  

• To address challenges, especially given the need for social protection for climate resilience of the poor, there is a pressing need for community-based digital solutions that empower citizens.
  
  

• Effective social protection requires robust informational infrastructure that informs citizens about their rights, available support and how to hold local authorities accountable.