GovTech Intelligence Hub

GovTech Intelligence

From actionable GovTech use cases to pioneering studies and strategic insights, we strive to create unparalleled opportunities for sharing, learning, and applying knowledge. 

See here the global insights on GovTech ranging from reports, thought leadership articles, use cases, videos and much more. 

The article is co-authored by Marc Reinhardt, Executive Vice President, Public Sector Global Industry Leader, Capgemini and Manuel Kilian, Managing Director, Global Government Technology Centre Berlin. It was first published as part of Capgemini's expert perspectives.It is time for decisive action. GovTech has enormous potential to create a more responsive, inclusive, transparent, and efficiently-performing public sector: one that better meets societal needs. And now, perhaps more than ever, the design and application of tech products and services is a strategic topic for governments globally.Why now? Because as well as facing profound changes in the political and geostrategic landscape, governments today have an extraordinary opportunity in GovTech to reimagine the public sector as the operating system of society, where technology can unlock unprecedented value for all.Thus, GovTech is not just about digitizing processes to make public service delivery more efficient and to improve the citizen experience – it is a central catalyst in redefining government for the future.This is one of the strands in a new report from the World Economic Forum and the Global Government Technology Centre (GGTC), in collaboration with Capgemini.The Global Public Impact of GovTech: A $9.8 Trillion Opportunity quantifies the public impact of GovTech, rather than focusing only on the size of the GovTech market, which previous reports have done.This value-impact thinking positions GovTech as a topic for investigation not just by government CTOs and IT departments, but by the broader leadership community, from agency and departmental heads to secretaries of state and government ministers. As we see it, we’re not there yet in this respect – but we should be!The changing nature of GovTechYou might argue that governments have been using technology to improve how they operate for decades. And you’d be right. So, what’s different about the current state of GovTech?To answer this, let’s start with the technology itself. There’s a plethora of new and emerging digital tools that can now be harnessed to modernize public sector operations. These include the real-life examples of AI-powered platforms being used to detect financial fraud and to speed up tax processing, and data-driven early-warning systems improving disaster response.Many of the newly available technologies offer the ability to create comprehensive systems that streamline government functions and interactions with both citizens and businesses.We can use these technologies in an interconnected way, enabled by foundational digital capabilities, such as digital identity systems and payment platforms, to deliver seamless, interoperable government services.The need for action on challengesOf course, beyond the availability of game-changing technology, governments must address challenges that would be difficult to tackle without technology.First, there are barriers to the continued delivery of public services, including legacy systems that are no longer up to the task. Second, there are global challenges, ranging from climate change to resource scarcity and global health crises.GovTech offers a means for governments to co-ordinate responses to all of these within and across national borders. But only with a collaborative mindset.Adopting an ecosystem approachThis need for collaboration brings us to our next point: Value today is rarely created by just one solution from just one company, but rather by curating the best partners to achieve the mission at hand.As a result, GovTech extends to a broad ecosystem of providers, integrators, manufacturers, cloud providers, software vendors, startups, etc., as well as to the government bodies they’re supporting.Collaboration will be essential to advance global GovTech developments, as exemplified by the World Economic Forum’s 2024 launch of the GGTC in Berlin in September and in Kyiv in December – with a network of further Centres planned globally. These will connect innovation ecosystems to a global community of experts and practitioners to inform and inspire the GovTech agenda worldwide.This agenda moves us beyond “IT” as it’s understood today. As the World Economic Forum sees it, GovTech enables a “whole-of-government approach by applying emerging technologies and digital innovations to enhance the efficiency, effectiveness, and accessibility of public administration and services”.How GovTech creates valueDelving into these enhancements, the new report states that the GovTech market will create an opportunity to generate $9.8 trillion in public value by 2034. This value will be realized through three key value drivers:Efficiency gains: Streamlining processes, reducing costs, and improving service quality.The application of technology to automate processes and optimize resource allocation can drive improvements that research suggests could lead to a 30% increase in efficiency, with global savings projected to reach $5.8 trillion by 2034.Transparency: Enhancing accountability in process, reducing corruption, and building public trust.The adoption of digital tools, such as e-procurement systems, e-invoices, and digital IDs, increases transparency within government operations. It is estimated that GovTech solutions could reduce the financial toll of corruption by as much as 10%, potentially saving $1.1 trillion by 2034.Sustainability: Optimizing resources, cutting waste, and supporting environmental sustainability.Digitizing public services reduces reliance on resources, from paper to fuel, directly minimizing the environmental footprint of the public sector. Factors such as remote work, efficient building management and reduced vehicle emissions are crucial to making the public sector less resource intensive.That’s not all. Value creation will extend beyond merely digitizing processes and automating tasks to embrace the building of digital public infrastructure (DPI), for example digital identity systems and payment platforms, and digital public goods (DPGs), such as electronic health record management systems.This will drive greater public impact, helping to create safe and inclusive participation in markets and society. To support governments on this journey, the GGTC Berlin aims to promote best practices and re-use of existing GovTech solutions in the public sector.Use cases evidencing the impact of GovTechA well-functioning administration, supported by efficiency, transparency, and sustainability, strengthens citizens’ trust in the state and thus stabilizes the government and its structure. Strategized and implemented well, GovTech is a key pillar for achieving this.The impact of successful GovTech implementations is already being realized in some trailblazing administrations. This includes:Rio de Janeiro’s GRAS, which detects risks of corruption and bias in government contracting via advanced data analytics.Ukraine’s Unified State Electronic System in the Construction Sector (USESCS) that is bringing transparency to the construction process, covering the entire project life cycle and reducing corruption risks.Malaysia’s National Digital Identity (NDI), which allows users to authenticate themselves online for various services without relying on physical identification documents.Germany’s City of Hamburg, simplifying the procurement process for startups with its GovTecHH initiative. This enables startups to bypass traditional bureaucratic delays, accelerates the adoption of innovative solutions, and makes it easier for those young companies to engage with public administration.Taking action – now!Clearly, some administrations are already embedding new technologies, like AI, virtual reality and the internet of things (IoT), within government operations.Emerging economies in particular are using them to leapfrog developments and modernize their administrations at breathtaking speed. In the mature OECD countries, full-scale GovTech transformation doesn’t happen overnight.Here, barriers exist, such as outdated, fragmented legacy systems that are not easily compatible with modern digital solutions. Or there is a lack of leadership buy-in to the strategic value (societal, environmental, public trust, etc.) of GovTech.We believe that strategic and decisive action is needed to realize the potential of GovTech. Sharing lessons and transformation experiences within the GovTech ecosystem can help.As Markus Richter, State Secretary at the German Federal Ministry of the Interior and Community, said at the launch of the GGTC in Berlin: “We need to learn from each other, explore existing use cases, and fast-track high-priority digital transformation activities. It is crucial to provide a platform like GGTC for this kind of collaboration and exchange between governments, technology companies, or research organizations.”Together with our partners we’re helping public administrations tap into the value of GovTech. Our own extensive experience of creating and leveraging digital ecosystems will help government organizations access new and emerging GovTech solutions with huge potential to drive greater value, foster innovation and, importantly, instill public trust.
Realizing the Potential of GovTech – If Not Now, When?
GGTC Berlin, Capgemini
This GovTech Use Case was initially presented by H.E. Mohamed BinTaliah, Chief of Government Services, UAE Government, at the opening of the Global Government Technology Centre Berlin on 30 September 2024.No courtrooms, no paperwork – just faster, more accessible justice. With 94% of cases now online, the United Arab Emirates (UAE) has revolutionized its legal proceedings system through fully digital courts, enabling hearings from anywhere in the world.The Need for a More Efficient and Accessible Judicial SystemThe traditional judicial system is inherently complex, requiring multiple stakeholders – including judges, lawyers, defendants, and court officials – to be physically present in courtrooms. This model led to significant inefficiencies, such as long case durations, high logistical costs, and cumbersome bureaucratic processes.For citizens, attending court proceedings often meant taking time off work, traveling long distances, and facing uncertainty regarding scheduling and case progression. For government institutions, managing physical courtrooms resulted in high operational costs related to facilities, staff, and document processing.Recognizing these challenges, the UAE government sought to revolutionize the judicial system in 2019 by leveraging technology to create a more efficient, accessible, and human-centered legal process.The shift to a fully digital court system has dramatically improved judicial efficiency in the UAE. Today, 94% of all court cases are conducted online, significantly reducing the need for physical courtrooms and the associated operational costs. Case resolution times have improved by 18%, while the time required to schedule a first hearing has been reduced by 30%, ensuring faster access to justice for all.Beyond efficiency, the transformation has had a profound environmental impact. By eliminating paper-based processes, the judicial system has achieved a 35% reduction in carbon emissions, contributing to the UAE’s broader sustainability goals.A Fully Digital Court SystemTo address these inefficiencies, the UAE introduced a 100% digital court system, allowing all judicial proceedings to take place online. This eliminated the need for physical presence, enabling judges, lawyers, and defendants to participate in hearings remotely from anywhere in the world.Here’s how the UAE’s digital court system reshapes the judicial experience:Remote Participation: All court stakeholders - including judges, lawyers, defendants, and clerks - can join hearings via a secure digital platform from any location.Digital Identity Verification: A national digital ID system, the UAE Pass, ensures that all participants are verified and authenticated before joining a court session.Online Case Management: Lawyers submit documents, arguments, and evidence through a secure online portal, allowing judges to review cases at their convenience.Automated Transcription & Digital Records: The system automatically records court proceedings and transcribes them into digital case files, reducing human errors and manual paperwork.Electronic Notifications & Signatures: Court notifications are sent via SMS, email, and mobile applications, replacing traditional paper-based communication. Additionally, digital signatures and seals ensure that all documents remain legally binding.Digital Public Access: Members of the public can attend court hearings online, promoting transparency and openness in the judicial system.The UAE’s Building Blocks for Successfully Digitizing its CourtsFoundations: Governance and Stakeholder InvolvementA transformation of this scale required more than just technological innovation – it demanded a fundamental shift in governance, policy, and stakeholder engagement.From the outset, the UAE government recognized that simply digitizing court processes would not be enough; the system needed to be designed with people in mind, ensuring that it served the needs of judges, lawyers, and citizens alike.However, adoption did not come without challenges. Judges were initially reluctant, arguing that physical presence in court was crucial for maintaining authority and assessing cases. Similarly, lawyers expressed concerns about how they could advocate effectively for their clients in a digital setting. To address these concerns, extensive consultation and co-creation efforts were undertaken, ensuring that the platform was tailored to meet the requirements of all stakeholders.Legal frameworks also had to be modernized to accommodate digital transformation. Laws that previously mandated ink-based signatures and physical stamps were revised to legally recognize digital signatures and electronic seals.These changes ensured that court rulings and legal documents remained secure, verifiable, and legally binding in the new digital environment.By prioritizing stakeholder collaboration, regulatory updates, and a human-centric approach, the UAE successfully built a judicial system that is both technologically advanced and widely accepted by those it serves.Delivery Mode: Phased Rollout and Strategic PartnershipsImplementing a nationwide digital court system required a carefully structured rollout strategy. Instead of an immediate full-scale launch, the UAE adopted a phased approach, piloting the system in a single emirate before expanding it across the country. This strategy allowed for continuous testing, refinement, and stakeholder adaptation, ensuring that the platform met real-world legal requirements before full deployment.Public-private partnerships also played a crucial role in delivering this transformation. The UAE government collaborated with leading technology firms to develop a robust, secure, and scalable infrastructure. These partnerships ensured that the platform adhered to global best practices in cybersecurity, digital identity verification, and cloud-based service delivery.To ensure seamless adoption, extensive training programs and upskilling initiatives were implemented. Government employees, judges, and legal professionals participated in structured learning programs through platforms such as JAHIZ, the UAE’s online learning system, and international training partnerships with leading universities. These initiatives ensured that all users were fully equipped to navigate the new digital legal landscape. By combining phased deployment, strong public-private collaboration, and structured capacity-building programs, the UAE ensured that its digital court system was effective, scalable, and widely embraced by both legal professionals and citizens.Technology: The Digital Backbone of the Judicial SystemAt the core of the UAE’s digital court transformation is a secure and integrated technology ecosystem, designed to facilitate seamless and efficient judicial operations. Several key digital enablers power the system, ensuring both security and ease of use.One of the most critical components is UAE Pass, the country’s unified digital identity system. With more than nine million registered users, UAE Pass allows citizens and legal professionals to authenticate their identities remotely, ensuring that all court participants are verified before joining a digital hearing. Facial biometrics and digital signatures embedded within UAE Pass further enhance security, making remote legal proceedings as trustworthy and legally binding as physical ones.Additionally, UAE Verify platform enables users to validate the authenticity of government-issued digital court documents, eliminating risks associated with forgery or tampering. Unlike traditional ink-signed documents, which can be altered without detection, digitally signed court records are encrypted and automatically validated, ensuring their authenticity across all legal proceedings.The Government Services Bus plays another crucial role by enabling seamless data exchange between legal entities and other government departments. This level of integration reduces redundancy, enhances efficiency, and ensures that legal professionals have access to the information they need without bureaucratic delays.For secure document storage, the digital wallet provides a centralized repository for all legal records, allowing users to access, share, and submit documents through a variety of digital channels.By leveraging AI-driven automation, digital identity verification, cloud computing, and secure data exchange, the UAE has built a future-proof judicial system that is efficient, scalable, and accessible from anywhere in the world.The Digital Courts are part of numerous digital transformation initiatives in the judiciary system of the UAE, including the notary public services, marriage proceedings and attestation services that are now available 100% online.
Transforming the UAE Judicial System Through Digital Courts
United Arab Emirates Government, GGTC Berlin
This is a virtual panel discussion on the introduction to GovTech, where speakers will explore how governments can integrate advanced and emerging technologies into their workflows to improve public service delivery in ways that enhance responsiveness, inclusivity, and transparency.Speakers: Julia Stoyanovich, Associate Professor of Computer Science & Engineering and of Data Science, Director of the Center for Responsible AI, New York UniversityAaron Maniam, Fellow of Practice and Director, Digital Transformation Education Programme, Blavatnik School of Government, University of OxfordDavid Eaves, Co-Deputy Director and Associate Professor in Digital Government at the UCL Institute for Innovation and Public Purpose, University College London Moderator: Yasar Jarrar, Managing Partner, Gov Campus (International Advisory Group), International Advisory GroupGovernments have integrated technology into public service delivery for years. The next decade presents a new wave of possibilities with GovTech. GovTech – short for government technology – is the design and application of technological products and services in public institutions to improve public service delivery. As such, GovTech has enormous potential to create a more responsive, inclusive, transparent and better performing public sector that better meets the needs of citizens. This era of governance with GovTech is poised to redefine the future of government and governance. With rapid advancements in artificial intelligence (AI), Blockchain, data analytics and other emerging technologies, the world is entering a transformative phase where governments can go beyond modernization and begin to fundamentally redesign operations, interactions and impact.In this global virtual session, participants will discuss how GovTech can reshape governance, enhance public services and improve lives worldwide. This session dives into how technology can empower communities, create more accessible and responsive public services and drive smarter, data-informed decision-making. It will explore how GovTech can not only streamline public services but also deepen engagement, enhance transparency and create a more inclusive, data-driven approach to governance. From digital platforms that bring government closer to citizens, to AI-powered tools that optimize resource allocation and address complex societal challenges, the possibilities are vast.
GovTech: Future of Government
World Economic Forum
By 2030, more than 20% of jobs are expected to transform due to disruptions in the labour market. Amid this transformation, effective job matching – the process of connecting working-age individuals with meaningful employment – faces growing challenges. These range from misaligned skills frameworks and fragmented data sources to data privacy concerns and scepticism towards emerging technology.To address these challenges and offer actionable insights, the World Economic Forum, in collaboration with Capgemini, has published Matching Talent to the Jobs of Tomorrow: A Guidebook for Public Employment Services. This guidebook introduces a five-step framework for public employment services to enhance job matching, alongside technological innovations that can support the process.Through six country-level case studies, the guidebook highlights the scope, technology use cases and challenges of different job matching initiatives, highlighting the key factors driving their success. By leveraging these insights, policy-makers can better harness both human capital and technological advancements to connect talent to the jobs of tomorrow.
Matching Talent to the Jobs of Tomorrow: A Guidebook for Public Employment Services
World Economic Forum, Capgemini
Diia.City is a unique legal and tax framework established in Ukraine to foster the development of the IT industry. The Diia.City web platform aims to transform Ukraine into a leading European IT hub by providing resident companies with special tax benefits, flexible employment options, and robust intellectual property protections.A Game-Changer for Ukraine’s Digital EconomyDiia.City aims to create one of the world's most favorable environments for the growth of technology businesses in Ukraine. Historically, Ukraine has had strong technological potential. However, before the launch of Diia.City, there were no suitable conditions for the development and scaling of tech companies within the country. As a result, many well-known startups and companies founded by Ukrainians had to seek opportunities in other jurisdictions with better access to investment and growth prospects. Diia.City is designed to change this by providing tech companies with the necessary tools to scale and thrive in Ukraine. The Ministry of Digital Transformation of Ukraine is the primary public organization responsible for the Diia.City web platform.Diia.City is a game-changer for Ukraine’s tech-driven economic strategy, providing a seamless web platform for residency applications and strengthening Ukraine’s position as a global technology hub. A key advantage of Diia.City is regulatory stability, with business conditions legally guaranteed for 25 years under Ukrainian law. Additionally, the Diia.City web platform streamlines business registration for IT companies, enabling fully remote onboarding without the need for physical paperwork or in-person visits. As of today, over 1600 companies have obtained residency through the web platform, collectively employing more than 100.000 specialists, which accounts for 70% of Ukraine’s IT industry. Notably, Diia.City residents have $450 million in taxes in 2024 alone, bringing total tax revenues to $750 million since 2022. Among resident professionals, 60% are employed under labour contracts, 35% under gig contracts, and 5% are self-employed. The web platform also provides a user-friendly interface for submitting applications, signing contracts digitally, and managing company documentation online. To comprehend the legal framework governing the Diia.City special regime, particularly the web platform, Ukraine’s government adopted several key laws to support this effort.A New Era for Tech DevelopmentThe technical part of the Diia.City deployed on the Diia web platform enabling business operations through:Secure e-signature authentication for digital transactionsAutomated online application processingOnline submission of reports on compliance with residency criteriaIntegrated communication and technical support.Furthermore, Diia.City ensures secure IP ownership registration and incorporates open-source components, for instance, contract management tools and legal APIs, enabling customization and scalability to meet evolving industry needs.A data exchange system enables seamless interaction between registries and government agencies, Diia automatically retrieves all necessary company information by sending a request to the Unified State Register of legal entities, individual entrepreneurs, and public organizations. The platform incorporates robust online reporting capabilities that allow both businesses and government agencies to monitor performance in real time, generate automated reports, and analyze data for informed decision-making. Moreover, the solution leverages advanced digital identity systems, including secure digital IDs and electronic signatures, to ensure reliable authentication and streamline interactions with public services.Benefits for users Easy and swift acquisition of Diia.City resident status via the web platform for tech companies, granting access to essential tools for growth and scaling. Becoming a Diia.City resident unlocks numerous advantages for IT companies, including: Favourable tax regime that defines a 5% personal income tax; social security fee (22% of the minimum wage) and 5% military tax; The opportunity to opt to pay tax: 9% exit capital tax or 18% income tax;A choice of the employment model that is the most suitable;Hiring talent as contractors (sole entrepreneurs) or GIG workers, a classification available only in Diia.City;Signature employment contracts under the Labor Code that guarantee employee transparency and legal security matching low tax rates;No exposure to the reassessment of payroll taxes or penalties related to misclassified employment relationships;Tax burden comparable to industry standards, ensuring financial efficiency and more.Stakeholder InvolvementThe implementation of the Diia.City web platform was driven by strong public-private collaboration. The Ministry of Digital Transformation of Ukraine positioned the platform as a catalyst for IT sector growth and foreign investment, while the Verkhovna Rada enacted fiscal and labor policies to support its adoption. The State Tax Service of Ukraine played a crucial role in ensuring seamless integration of automated tax reporting within the web platform. In parallel, leading Ukrainian IT firms, including EPAM, SoftServe, Sigma Software, NIX, and AltexSoft, and many more, as well as business associations IT Ukraine Association, Lviv IT Cluster, Kharkiv IT Cluster etc. were instrumental in shaping Diia.City’s regulatory and operational framework. As long-standing members of industry associations, they provided expert insights and strategic recommendations to refine the initiative.Rollout StrategyThe Diia.City web platform was deployed through a phased implementation strategy, ensuring a balance between regulatory stability and technological refinement. In mid-2021, the Government of Ukraine introduced the Diia.City special legal regime, designed to strengthen the IT sector and drive innovation-led growth. The legal framework was established with the adoption of the Diia.City Law in July 2021, followed by a December 2021 resolution that formally outlined the company registration process under this regime. To facilitate a smooth transition, the Ministry of Digital Transformation provided ongoing advisory support, assisting companies with compliance and addressing inquiries arising during regulatory audits. In parallel, its collaboration with the State Tax Service of Ukraine ensured full adherence to tax reporting and employment policies. By mid-2022, the Diia.City web platform transitioned into full-scale national deployment, accompanied by a comprehensive onboarding initiative and widespread awareness campaigns across Ukraine, driving mass adoption and industry participation.Core Technological ComponentsThe Diia.City web platform integrates state-of-the-art technologies to foster an efficient IT ecosystem. The mapping of the technological component include:GovCloud Ukraine, a secure government cloud environmentDigital identity verification and e-signatures, particularly Diia.Signature or BankIDEnd-to-end encryption for all transactions and contractsBlockchain to track contracts and ensure anti-fraud protection.Security and Data ManagementThe solution incorporates robust cybersecurity measures and complies with international data protection standards. The Diia.City web platform adheres to data protection laws, for example, the Law 'On Personal Data Protection', ensuring user consent, data transparency, and legal basis for processing. Moreover, all content at the web platform is available under license Creative Commons Attribution 4.0 International license unless otherwise noted.Scalable Platform for the Tech Industry The Diia.City web platform can be extended to other states, and its model is positioned for potential adaptation to create a similar digital business ecosystem. Across Ukraine, Diia.City is tailored specifically for IT companies specialized in: software development and testing, including GameDev, publishing and distribution of software, in particular SaaS, training in computer literacy, programming, testing, and technical support of software, cybersecurity, R&D, digital marketing using software developed by residents, supply of services related to the circulation of virtual assets, robotics; cloud technologies and so on. 
The Role of Diia.City in Tech Growth of Ukraine
GGTC Kyiv
Produced in partnership with the World Meteorological Organization and the Australian National University, this white paper calls for urgent action to strengthen collaboration, spark innovation and safeguard communities and economies from escalating climate risks.Extreme weather events are increasing in frequency and severity, posing growing threats to lives, infrastructure and economies worldwide. Early warning systems (EWS) have proven to be essential for climate adaptation – saving lives and reducing economic losses. Yet, only half of the world currently has reliable access to multi-hazard EWS.This paper examines how businesses can bridge the EWS coverage gap through technological advancements, data-driven innovations and public-private collaboration. It highlights actionable strategies, identifies key drivers and barriers and offers a framework for successful partnerships to enhance global disaster resilience.
Catalysing Business Engagement in Early Warning Systems
World Economic Forum, Australian National University
Artificial intelligence (AI) is increasingly acknowledged as a transformative enabler, fundamentally changing industries, economies and societies worldwide.However, various unique challenges in the AI maturity journey are preventing nations from fully leveraging its benefits. Securing the substantial investment required to advance AI innovation and address significant gaps in digital infrastructure is further intensifying the existing digital divide. Building resilient national AI ecosystems and promoting widespread adoption requires multistakeholder action and political will.The AI Governance Alliance launched the Inclusive AI for Growth and Development Initiative to promote the development and implementation of holistic and tailored approaches to advancing safe and inclusive innovation, deployment and adoption of AI by all.This white paper provides guidance for nations to achieve a successful AI revolution, irrespective of their level of digital and AI maturity.
Blueprint for Intelligent Economies – AI Competitiveness through Regional Collaboration
World Economic Forum, KPMG
Europe is at a defining moment. The world’s shifting power dynamics, the accelerating climate crisis and rapid technological change are testing the continent’s resilience. This report examines how Europe must confront its vulnerabilities and rethink its role in this new global landscape.The conflict in Ukraine has exposed Europe’s dependencies in energy, security and supply chains. Meanwhile, its share of global GDP has fallen from one-quarter to just 15% today. With productivity growth stagnating at 0.7% annually, Europe’s economic output is set to remain the same in 2050 as it is today.In the face of these challenges, the concept of European strategic interdependence offers a pathway forward. To succeed, Europe must safeguard its sovereignty while fostering collaboration – balancing self-reliance with strategic partnerships in a world of shifting alliances and growing geopolitical complexity.This report reflects the discussions of the World Economic Forum’s High-Level Group on European Strategic Interdependence, comprising over 40 leaders from government, business and academia convened in 2024, in collaboration with the European Council on Foreign Relations.
Open but Secure: Europe’s Path to Strategic Interdependence
World Economic Forum, European Council on Foreign Relations (ECFR)
The video titled "In Ukraine, it only takes 2 seconds to become an entrepreneur," presented by the World Economic Forum, highlights Ukraine's streamlined process for establishing a business.This efficiency is part of the country's broader efforts to foster entrepreneurship and economic resilience, especially in the context of ongoing challenges. The initiative reflects Ukraine's commitment to creating a conducive environment for innovation and business development, aiming to attract both domestic and international investors to aid in the nation's reconstruction and growth.
In Ukraine, It Only Takes 2 Seconds to Become an Entrepreneur
GGTC Kyiv
This report highlights the transformative potential of quantum technologies to revolutionize industries and economies globally in three key areas: computing, sensing, and communication and security. These technologies can, for example, optimize business operations through advanced machine learning and simulations, improve the accuracy of disease detection, and ensure secure data transmission with cutting-edge encryption, which is crucial for future-proofing cybersecurity.Business leaders can use this report to strategically integrate quantum technologies into their operations and drive innovation through actionable strategies, emphasizing the importance of building dedicated teams and making strategic investments. Additionally, it explores the convergence of quantum technologies and AI to foster innovation and efficiency, highlighting how these technologies can redefine businesses and enhance their competitive edge.
Embracing the Quantum Economy: A Pathway for Business Leaders
World Economic Forum, Accenture
The world is currently heading towards a 2.6-3.1°C rise in temperature over the pre-industrial average by 2100. The unprecedented temperatures witnessed in 2024 made it the hottest year ever recorded. Speeding up the pace of climate adaptation is therefore critical. As Darwin famously noted: “It is not the strongest of the species that survives, nor the most intelligent, but the one most adaptable to change.”This white paper makes the case that adaptation must be at the core of every organization’s climate strategy. But it cannot stop there: vulnerability to climate change is tied to the resilience of the entire value chain. Most adaptation strategies are narrowly focused on individual organizations or regions, yet the ripple effects of climate change extend far further.Technology plays a transformative role in this collective adaptation, by helping organizations to understand, anticipate and respond to climate risks. This report demonstrates how technologies only realize their full potential when deployed through collaboration, sharing data and insights across stakeholders.
Climate Adaptation: Unlocking Value Chains with the Power of Technology
World Economic Forum, Boston Consulting Group (BCG)
Ukraine launched Prozorro, its digital procurement system, to strengthen transparency, efficiency, and accountability in public procurement. The platform promotes competition, curbs corruption, and ensures integrity in public spending by giving real-time access to tenders, bids, and contracts. As one of Ukraine’s most significant GovTech projects, Prozorro continues to evolve and scale.Ukraine Sets a Global Benchmark for Transparent ProcurementBefore Prozorro’s launch in 2015, Ukraine conducted all public procurement on paper. Tender committees manually recorded bid submissions, and many procuring entities routinely rejected tender documents with little justification. This opaque process enabled corruption and left significant public funds vulnerable to theft through non-transparent tenders and document manipulation.To address this, reformers implemented Prozorro (which means “transparent”) in 2015. The system won global recognition in 2016, receiving the World Procurement Award for best procurement solution. Prozorro ensures transparency through open architecture that grants public access to procurement data and empowers civil society and the media to monitor activities.Government Leads Public Procurement ReformUkraine’s Parliament, the Verkhovna Rada, enacted the 'On Public Procurement' law in 2015 which mandates public entities to use the Prozorro platform and introduced key reforms:Mandatory electronic procurement through ProzorroAutomatic evaluation of tenders via electronic auctionsTerminology alignment (e.g., replacing “state procurement” with “public procurement”)End-to-end process visibility, from planning to contract executionUkraine deepened its reform by joining the WTO Agreement on Government Procurement in 2016 and, more recently, approving a national procurement strategy (2024–2026) to align with EU standards. The World Bank confirmed that Prozorro meets rigorous electronic procurement standards of the Multilateral Development Bank.Activists Launch a Transparent Procurement SystemIn 2015, civil society activists designed Prozorro to reduce corruption and restore public trust. They built an online system where public entities and businesses could carry out competitive and transparent procurements. Prozorro followed the Everyone Sees Everything principle, which allowed citizens to track all procurement stages. Open access drew more suppliers, while the electronic format simplified and sped up the process.The developers built Prozorro from scratch, using the Open Contracting Data Standard (OCDS). The system integrates seamlessly with national registries like the Unified State Register, the Register of Corruption Officials, and others.Prozorro expanded supplier opportunities, encouraged fair competition, and saved taxpayers money. Its unique transparency model gave government, civil society, and businesses equal access to procurement data. Today, over 35,000 public entities and 165,000 private suppliers use the system.Prozorro Delivers Impressive Results and Cost SavingsOver nine years, Prozorro enabled more than 2.5 million competitive procurements and saved Ukraine approximately UAH 301 billion. In 2024 alone, public procurement savings reached UAH 51.75 billion, up from UAH 45.66 billion in 2021.Building on its success, Ukraine launched Prozorro Market in 2020—a government-run e-marketplace where businesses sell consumer goods without tenders. By early 2025, Prozorro Market’s sales exceeded UAH 100 billion, with 6,000+ entrepreneurs saving the government over UAH 12.5 billion.Collaborative Development Drives ProzorroCivil society, businesses, and the Ukrainian government co-developed Prozorro. Transparency International Ukraine, private e-marketplaces, the IT company Quintagroup, and the Ministry of Economy led the technical build. In December 2015, the Ministry designated Prozorro State Enterprise as the official owner of the system and its intellectual property. International partners like USAID and UKAid supported development financially and technically.Prozorro’s Phased Rollout and AdoptionTransparency International Ukraine administered the pilot, managed funding, and coordinated stakeholders. It developed key ecosystem components like the DOZORRO monitoring portal and the analytics hub (bi.prozorro.org).After the law passed in December 2015, TI Ukraine handed the system to Prozorro State Enterprise. The government launched the system in phases:Phase 1: Central bodies and monopolies adopted ProzorroPhase2: All procuring entities came onboardEarly funders included the World Bank, the EBRD, and the Western NIS Enterprise Fund, who continue to support the platform.Prozorro’s Technology Backbone Prozorro’s open-source infrastructure supports new service development. Thanks to cross-access, all procurement actions appear on every marketplace and the Prozorro portal. The Open Procurement API—Prozorro’s RESTful interface—offers structured access to all procurement data. Prozorro operates via three key components:Central Database: The core system that stores and manages procurement data12 Authorized Private Marketplaces: These offer user interfaces and connect to the central database through the APIProzorro Market: A digital marketplace for direct goods procurement by public entities.Security and Cyber DefenseProzorro secures public procurement data against unauthorized access, data breaches, and tampering. It operates from a government-grade cloud data center and holds official certification for its integrated information protection system. Prozorro also runs a BugBounty program, encouraging ethical hackers to identify vulnerabilities and improve cybersecurity.Scalable and Adaptive: The Future of ProcurementProzorro’s hybrid structure and flexible design enable continuous improvement and nationwide scale. By decentralizing front-end access and centralizing data, the system supports both growth and innovation, making it a gold standard for modern public procurement platforms.
Prozorro: Ukraine’s Digital Procurement Revolution
GGTC Kyiv
Cyberspace is more complex and challenging than ever due to rapid technological advancements, growing cybercriminal sophistication and deeply interconnected supply chains. The World Economic Forum's new Global Cybersecurity Outlook aims to help us navigate these challenges and strengthen cyber resilience.The report examines the cybersecurity trends shaping economies and societies in the year ahead, highlighting the complexity of a landscape increasingly influenced by geopolitical tensions, emerging technologies, supply chain interdependencies, and the growing sophistication of cybercrime.
Global Cybersecurity Outlook 2025
World Economic Forum, Accenture
This article is authored by Kelly Ommundsen, Head, Digital Inclusion, Member of the Executive Committee, World Economic Forum.GovTech – government technology – could deliver nearly $10 trillion in public value by 2034.Beyond market growth, GovTech is predicted to result in significant efficiency gains, anti-corruption capacity and enhanced sustainability.The transformative impact of GovTech depends on systemic changes driven by strategic investments, cross-sector collaboration and a commitment to digital inclusivity.
A $10 Trillion Question: Can Governments Keep Up in the Intelligent Age?
World Economic Forum
By 2034, GovTech – government technology – is poised to unlock $9.8 trillion in public value globally, transforming how governments operate and connect with people. As governments face rising demands for efficiency, transparency and sustainability, GovTech offers solutions that streamline processes, reduce costs and rebuild public trust.From AI-powered decision-making to digital platforms boosting citizen engagement, GovTech can redefine governance, drive societal progress and bridge divides in an increasingly digital world. Success stories from Azerbaijan, Bahrain, Brazil, Germany, Malaysia, Rwanda and Ukraine showcase innovative GovTech solutions delivering tangible results: streamlined services, reduced corruption and accelerated economic growth.The report underscores the need for decisive action: governments must embrace innovation, promote public-private collaboration and invest in inclusive digital solutions to unlock this unprecedented opportunity and build a more connected, sustainable and resilient future.
The Global Public Impact of GovTech: A $9.8 Trillion Opportunity
GGTC Berlin, World Economic Forum, Capgemini
EcoZahroza is a state-of-the-art web portal and mobile app, was introduced by the Ministry of Environmental Protection and Natural Resources of Ukraine to enable real-time monitoring and recording of environmental threats, with detailed geographic mapping for affected regions. Designed to engage citizens in environmental monitoring, this initiative offers dual functionality, enabling users to assess air quality and radiation pollution levels and facilitating the reporting of environmental crimes.A Cutting-Edge Platform for Environmental Safety in UkraineThe EcoZahroza web platform addresses the need for improving climate protection by creating a centralized solution for monitoring and managing environmental threats, including pollution, deforestation, carbon emissions and more. EcoZahroza was designed to facilitate public awareness, government accountability, and policy enforcement in the realm of climate protection in Ukraine. Additionally, EcoZahroza catalyzes public activism, empowering citizens to identify and address environmental challenges.Today, over 458,000 users have joined the initiative. Through the service, more than 2,800 reports have been submitted regarding the consequences of military actions and their negative environmental impact. Using EcoZahroza, citizens have access to reliable information about the environmental situation in their region. For instance, if Telegram channels spread fears about radiation contamination, users can check whether radiation levels are within safe limits. Simultaneously, the EcoZahroza comprehensive dashboard provides real-time analytics on the environmental damage caused in Ukraine. Additionally, an interactive map displays data from: over 1000 air quality monitoring stations; more than 600 radiation control posts; nearly 400 water resource monitoring and ecological assessment stations.National Effort to Monitor and Prevent Environmental HazardsThe EcoZahroza web platform follows national and international climate policies and is aligned with Ukraine's climate change mitigation goals. Access to a single, official source of accurate, up-to-date information on air quality, radiation levels, and environmental risks caused by war is crucial for the Ukrainian public. To enhance environmental governance, the Ministry of Environmental Protection and Natural Resources of Ukraine introduced a state-of-the-art ecological automated information system - EcoSystem - seamlessly integrated with the Diia web portal. Resolution, approved by the Government in October 2021, granted EcoSystem official status in Ukraine. In July 2023, the Cabinet of Ministers of Ukraine approved a resolution to implement the EcoZahroza service. This new service ensures that Ukrainians have access to verified, real-time information on environmental threats, including air quality and radiation levels, while documenting the ecological damage inflicted by war. Among primary beneficiaries are local communities, especially those in areas affected by environmental hazards; government agencies seeking to enforce policies and track progress; environmental NGOs involved in advocacy and policy recommendations.With EcoZahroza, Ukraine can measure the success, guide decision-making, and improve its functionality over time, using such indicators as number of active users (citizens and government officials); amount of data collected and processed on environmental threats; increased engagement in climate protection initiatives; reduction in environmental risks tracked through the platform.Solution: Digital Shield Against Environmental ThreatsEcoZahroza is an online platform and app that serves as a hub for environmental monitoring and data related to climate protection. It leverages cloud-based platforms, data analytics tool technologies to provide scalability, data integration, and real-time updates. It also utilizes existing government data platforms for monitoring climate risks. EcoZahroza includes a standardized form to automatically collect and record information about environmental threats in real-time. Through the EcoZahroza app and web platform, environmental impact is automatically calculated during data processing, with continuous refinement and expansion of calculation parameters and categories to ensure evolving accuracy and relevance. Once data is processed, the system updates the dashboard with relevant information to keep the public informed on environmental status, official Ministry warnings, and real-time progress on threat mitigation. The web platform also identifies the designated executive body responsible for addressing environmental impacts, providing ongoing monitoring through visual evidence of threat resolution and area restoration.More than 18 thousand people joined the project, especially experts, representatives of public bodies, IT specialists, and concerned citizens. To implement EcoZahroza, the solution required: technical expertise in software development, data science, and cloud infrastructure; project management to coordinate between multiple stakeholders; and environmental expertise to ensure that the platform's focus aligns with policy and real-world environmental challenges.Visible BenefitsThe primary objectives of EcoZahroza are to:Provide reliable information about the state of air, water, soil and other environmental dataCheck information about radiation or chemical threatsGet facts about environmental threats caused by warEnhance public engagement in climate actionEnable effective monitoring of environmental factors across UkraineEmpower citizens to report and reduce local environmental issuesSupport the government in data-driven decision-making for climate protection.Partnerships and ProcurementThe EcoZahroza web resource and app were developed by the Ministry of Environmental Protection and Natural Resources of Ukraine, with support from the Ministry of Digital Transformation of Ukraine and partners, including the USAID/UK aid project 'Transparency and Accountability in Public Administration and Services (TAPAS)', APENA2, and SaveDnipro. Procurement processes were designed to ensure cost-effectiveness, customizability, and timely delivery. Rollout StrategyThe web platform was initially deployed as a pilot project in key urban areas, followed by a phased rollout to the broader national and regional levels to gather user feedback, integrate new features, and ensure robust functionality.Core Technological ComponentsThe EcoZahroza web platform in Ukraine is designed to address environmental challenges and monitor ecological risks, including AI-powered analytics for environmental trend forecasting, blockchain for transparent, tamper-proof data reporting and IoT sensors for real-time environmental monitoring.Security and Data ManagementEcoZahroza employs robust encryption, data anonymization, and compliance with international data protection regulations to ensure user privacy and cybersecurity, following national standards for environmental data protection. In compliance with the Law of Ukraine «On Personal Data Protection», the Ministry of Environmental Protection and Natural Resources of Ukraine prioritizes user privacy and data security. The Ministry implements strict measures to safeguard personal data whether obtained through the service or by other means, ensuring controlled access and mitigating risks of loss, misuse, or unauthorized access.Paving the Way for Scalable Digital Innovation The web platform is designed to be scalable, with the ability to extend to other regions and countries. It can integrate new data sources and expand its features to accommodate additional environmental monitoring or other government services. The application has extended its reach beyond Ukraine, attracting users from countries including the USA, Poland, Germany, France, the UK, the Netherlands, the Czech Republic, Italy, Switzerland and more. With its English-language version, it serves a global audience, predominantly used by international users to track radiation levels in Ukraine, a critical issue capturing worldwide attention. 
Enhancing Ukraine’s Environmental Surveillance via the EcoZahroza System
GGTC Kyiv
The article is co-authored by Krisstina Rao, Research Fellow and Manager at the UCL Institute for Innovation and Public Purpose (IIPP), and David Eaves, Co-Deputy Director and Associate Professor in Digital Government at the UCL Institute, University College London (UCL).Digital Public Infrastructure (DPI) enables critical societal functions like digital identity, payments and data sharing.DPI boosts financial inclusion, economic growth and market competition.Initiatives like the World Bank's ID4D is supporting DPI adoption in at least 60 countries.
What Is Digital Public Infrastructure and Why Does It Matter?
University College London (UCL)
Regardless of the name given to the next major evolution of the internet, the future will see users deeply engaged with a network of converging and integrated frontier technologies. Governance for the future internet must take this into account and reaffirm the core overarching principles governance efforts are meant to enable and sustain.This World Economic Forum white paper, written in collaboration with Accenture, explores governance for the future of the internet, advocating for shared, tech-agnostic commitments to good governance. These commitments can preserve governance standards in a paradigm of rapid innovation and sustain them as new technologies enter digital ecosystems. Addressing over 150 global experts' insights, the paper calls for alignment on eight core commitments and positions stakeholders to address governance as tied to non-technical outcomes and utility.The internet is rapidly evolving; it is crucial for governance to do the same.
Shared Commitments in a Blended Reality: Advancing Governance in the Future Internet
World Economic Forum, Accenture
The article is authored by Aaditeshwar Seth, Professor, Indian Institute of Technology Delhi, Gram Vaani, CoRE Stack.While digital technologies aim to enhance the efficiency of social protection systems for marginalized groups, their implementation often leads to exclusions and a disconnect between citizens and local governance.To address challenges, especially given the need for social protection for climate resilience of the poor, there is a pressing need for community-based digital solutions that empower citizens.Effective social protection requires robust informational infrastructure that informs citizens about their rights, available support and how to hold local authorities accountable.
Digital Tools for Social Protection: How to Foster Community Resilience and Equality
Indian Institute of Technology Delhi, Gram Vaani, CoRE Stack
In a time of rapid innovation and global uncertainty, generative artificial intelligence (AI) emerges as a transformative force, reshaping industries, economies, and societies worldwide. This pivotal moment demands visionary leadership and a collaborative approach to anticipatory governance.In partnership with Accenture, the AI Governance Alliance’s Resilient Governance and Regulation working group, composed of leading stakeholders from industry, government, civil society, and academia, seeks to advance public-private and international cooperation to facilitate an anticipatory, inclusive and interoperable global AI governance environment.This white paper equips policy-makers and regulators with implementable strategies for resilient generative AI governance contained within a 360-degree governance framework. The pillars of the comprehensive framework address regulatory gaps, stakeholder-specific governance challenges and the evolving demands of this rapidly advancing technology.
Governance in the Age of Generative AI: A 360° Approach for Resilient Policy and Regulation
World Economic Forum, Accenture

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